Last Updated: July 23, 2020
UCloud Technology (US), LLC respects the privacy of your personal information. This Privacy Statement introduce how we collect and process your personal information (or “personal data”), for what purposes, and secure methods used to protect your personal information. UCloud offers varieties of Cloud products via https://www.UCloud.cn/en/. UCloud products referenced in this statement include UCloud website, services, and applications (collectively, “UCloud Services”).
This Privacy Statement does not apply to the personal information that collected and processed by our customers using UCloud Services with a UCloud account. Any collection and process carried out on behalf of our customers is not covered by this Privacy Statement. Since we do not have a direct relationship with the end users of UCloud customers, the related privacy inquiries should be directed to the organization that offer service and products.
If you use UCloud Services on behalf of or through your organization, your personal information may be subject to your organization’s Privacy Statement as well, and you should direct privacy inquiries to your organization.
When you are using UCloud Services, we will collect your personal information. We collected your personal information with legal basis and purposes, such as with your consent, necessity to enter into and perform contracts, compliance with legal obligation, and any other purpose listed in the applicable laws. We collected your personal information by the following approaches:
Depend on the scope of your interaction with UCloud Services, the categories of personal information we collected include:
In order to operate, offer and improve UCloud Services, we need to collect and process your personal information. The purposes of collecting and processing are as follows:
We use “cookies” and/or similar technologies to provide you with essential features and services. For instance, if you block or reject our cookies, you might not be able to use certain services that require you to sign in, or you might have to manually adjust some preferences or language settings every time you visit UCloud sites.
A “cookie” is a small amount of data that is sent to your browser and stored on your device. A cookie can be sent to your device only if you access UCloud Platform with the device. If you do not de-activate or erase the cookie, each time you use the same device to access UCloud Platform, our web servers will be notified of your visit to our UCloud Platform and in turn we may recognize your visit and the pattern of your usage.
You can manage browser cookies through your browser settings. The 'Help' feature on most browsers will tell you how to prevent your browser from accepting new cookies, how to get notification from browser when you receive a new cookie, how to disable cookies, and when cookies will expire. If you disable all cookies on your browser, neither we nor third parties will transfer cookies to your browser.
UCloud Technology (US), LLC is located in United States, with our affiliates around the world. Personal information collected and processed by us may be stored and processed in your region or multiple countries, in accordance with the scope of using. If we transfer your personal information to another jurisdiction, we will ensure the personal information subject to this Privacy Statement is processed according to the provisions of the statement and the applicable data protection laws.
The security of your personal information is very important to us. We apply variety of means of technologies and procedures to protect your personal information, such as.
You can access, update and delete your personal information subject to this Privacy Statement. You can view, update and delete your personal information by logging into your account.
We understand that not all personal data processed by UCloud can be accessed or controlled through account setting. If you want to access or control personal data processed by UCloud that is not available through account setting, you can always contact us by the means listed in the “How to Contact Us” section. We will respond to your request as soon as we can. Please note that in some cases, your ability of controlling of your personal information will be limited in accordance with applicable law.
You may receive marketing Email from us. If you would like to discontinue receiving this information, you may unsubscribe it through the “Unsubscribe” link in emails we send to you. For more information, please refer to the “Adverting” section in this Privacy Statement.
We will introduce some of our products to you through advertising by Email you give to us. The advertising is not based on your personal information. If you do not want to receive the advertisement anymore, you may unsubscribe it through the “Unsubscribe” link in emails we send to you.
We do not knowingly collect personal data of children (person under the age of 16). When we collect age and find that your age is under 16, we will ask you to provide consent or authorization from your parent or guardian. Once the consent or authorization from parents or guardians is granted, we will treat the child’s account as it is an ordinary account.
We keep personal information no longer than the necessity of providing the UCloud Services and fulfill your requirement, or of other legitimate purposes such as complying with legal obligations, resolving disputes, and enforcing valid agreements. The actual retention period varies from different categories of personal information, due to the different using purpose. We will delete your personal information in accordance with applicable law and regulation.
If you want to exercise your rights or have any concerns, complaints or questions about privacy, you could contact us with verifiable and thorough request. You may contact us through one of the following methods:
Our Privacy Statement may change due to the business change or the greater degree of transparency. You can check the date of the last version on the top of the Privacy Statement. The Privacy Statement will become immediately effective once it is posted on our website. If there are any material changes on this Privacy Statement, we will notify you by either sending an Email (specified by your account) or posting a notice on this website before the change becoming effective. Unless stated otherwise, all the personal information we hold about you and your account will subject to the latest version of our Privacy Statement. You are suggested to visit our website frequently to check the recent change. The continued use of the UCloud Services represents the consent of changes to the Privacy Statement.
Ucloud Technology (US), LLC complies with the EU-U.S. Privacy Shield Frameworks, as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union and the United States. Ucloud Technology (US), LLC has certified to the Department of Commerce that it adheres to the Privacy Shield Principles. If there is any conflict between the terms in this privacy statement and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov/.
If you have any inquiries or complaints about our handling of your personal data under Privacy Shield, or about our privacy practices generally, please contact us at: firstname.lastname@example.org. We will respond to your inquiry promptly. If we are unable to satisfactorily resolve any complaint relating to the Privacy Shield, or if we fail to acknowledge your complaint timely, you can contact our U.S.-based third-party dispute resolution provider JAMS (free of charge) at https://www.jamsadr.com/eu-us-privacy-shield. If neither UCloud nor JAMS resolves your complaint, you may pursue binding arbitration through the Privacy Shield Panel. To learn more about the Privacy Shield Panel, visit https://www.privacyshield.gov/article?id=How-to-Submit-a-Complaint.
Ucloud Technology (US), LLC are subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC). In certain situations, we may be required to share personal information that we handle under the Privacy Shield in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. If UCloud transfer personal information received under the Privacy Shield to a third party, the third party's access, use, and disclosure of the personal data must also be in compliance with our Privacy Shield obligations, and we will remain liable under the Privacy Shield for any failure to do so by the third party unless we prove that we are not responsible for the event giving rise to the damage.